There can be numerous reasons that you might be facing problem sending or receiving emails in your Outlook Email account. It can be anything from inadequate configuration to internet network issue. Whatever might be the reason, below we have provided a solution which is more likely to work in all situations.
NOTE: Make sure that the problem is not occurring because of internet network issue. If the internet network is working fine, send a test email to yourself and see if it gets delivered to you within 5 minutes. If you don’t receive the email, you can try fixing the problem by following below-mentioned steps:
1.) Go to the Mail Setup dialog box in your Outlook account via the Control Panel.
2.) Now, click on the Show Profiles option and select Add button to begin the New Profile wizard.
3.) Next, in the Profile Name box, enter text “TEST” and click OK.
4.) Then, select the Manually configure server settings option and click on the Next button.
5.) After that, click Internet E-mail on the Choose Service page and click on the Next button.
6.) Fill the fields in the Internet E-mail Settings dialog box and make sure to set Account Type as POP3.
NOTE: You will need to fill the information on the Incoming mail server and Outgoing mail server (SMTP) box as recommended by your ISP.
7.) Now, click on the Next button and follow the on-screen instructions to complete the process.
8.) Once completed, go to the Mail dialog box and select this new profile under When Starting Microsoft Outlook. Click OK.
9.) Now, use Outlook to send an email to yourself.
Steps to Set TCP/IP as the Default Protocol
1.) Go to the Network Connection Properties dialog box.
2.) Make sure the connection uses TCP/IP
3.) Now, simply click on the OK button and then on the Yes (if prompted to restart your computer).
4.) Now, again try sending a test email from your Outlook program, the problem should get fixed.