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How to Fix Outlook Email Account When Unable to Send or Receive Emails?

There can be numerous reasons that you might be facing problem sending or receiving emails in your Outlook Email account. It can be anything from inadequate configuration to internet network issue. Whatever might be the reason, below we have provided a solution which is more likely to work in all situations.

Fix Unable to Send and Receive Email on Outlook Mail

NOTE: Make sure that the problem is not occurring because of internet network issue. If the internet network is working fine, send a test email to yourself and see if it gets delivered to you within 5 minutes. If you don’t receive the email, you can try fixing the problem by following below-mentioned steps:

1.) Go to the Mail Setup dialog box in your Outlook account via the Control Panel.

2.) Now, click on the Show Profiles option and select Add button to begin the New Profile wizard.

3.) Next, in the Profile Name box, enter text “TEST” and click OK.

4.) Then, select the Manually configure server settings option and click on the Next button.

5.) After that, click Internet E-mail on the Choose Service page and click on the Next button.

6.) Fill the fields in the Internet E-mail Settings dialog box and make sure to set Account Type as POP3.

NOTE: You will need to fill the information on the Incoming mail server and Outgoing mail server (SMTP) box as recommended by your ISP.

7.) Now, click on the Next button and follow the on-screen instructions to complete the process.

8.) Once completed, go to the Mail dialog box and select this new profile under When Starting Microsoft Outlook. Click OK.

9.) Now, use Outlook to send an email to yourself.

  • If you receive the email successfully, the problem is resolved.
  • If you don’t receive the email, you will need to set TCP/IP as your default protocol.

Steps to Set TCP/IP as the Default Protocol

1.) Go to the Network Connection Properties dialog box.

  • Open Run command on your computer.
  • Now, type ncpa.cpl in the Run box and hit Enter to get to Network Connection
  • Next, right-click on your Network Connection and select Properties

2.) Make sure the connection uses TCP/IP

  • Go to the General tab and ensure that Internet protocol (TCP/IP) checkbox is selected.
  • If the checkbox is not selected, click to choose the Internet Protocol (TCP/IP) checkbox.

3.) Now, simply click on the OK button and then on the Yes (if prompted to restart your computer).

4.) Now, again try sending a test email from your Outlook program, the problem should get fixed.

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