Considering the importance of an email account, it can be quite frustrating if you are not able to login to your Windows Live Mail account. Getting error message stating account or password is incorrect when you have important official emails pending to be sent or read makes the situation even more apprehensive. And to add to the trouble is the possibility of your Windows Live Mail account being hacked.
In such circumstances, the only way to recover your account is by resetting its password. This will not only help you regain access to your account but also eject hackers from having control of your account.
1.) You are Unable to Remember the Password or Username
Forgetting your password or username is the most common reason for the Windows Live Mail Sign-in problems. In such a case, you can recover your account by resetting the password for your Windows Live Mail account. However, you need to have access to one of the account recovery options (email address or phone number) associated with your Window Live Mail account.
2.) Your Account Has Been Hacked by Someone
Although Microsoft is known for offering utmost security of your account and its information, however, some actions such as leaving your account logged-in on an untrusted device, choosing a common passwords (running letters or date of birth), and using a common password which you use for other accounts may make your account vulnerable to hacking. You can know if your account is hacked when-
You can recover your hacked Windows Live Mail account by resetting the password for it.
3.) Web Browser Related Error
Any sort of bugs in the web browser can cause sign-in errors for your Windows Live Mail account. In such a case, you can try logging into your account using another web browser. The problem should get solved.
1.) On your web browser, go to the Microsoft Sign-in page and enter your username (Email, phone, or Skype). Click Next.
2.) Click Forgot my password link on the next window. You will be directed to a new page where you will get three options like these:
Select an option and click Next to proceed further.
3.) Now, enter the Captcha shown on the screen and click Next. On the next window, you will see three options like these:
If you select any of the first two options and click Send code, you will receive a Security Code on your phone/email (depending upon the option chosen).
Note: If you select the second option i.e. phone number, you will be asked to enter the last four digits of the phone number.
4.) Enter the Security Code on the subsequent screen and click Verify. You will get to the Reset Password page.
5.) Enter the New Password in the prompted field and click Next. You will see a message that Your account has been recovered. Click Next to finish the process. This way you will be able to recover your Windows Live Mail account.
Note: If you select the third option I don’t have any of these in Step 3, you will be directed to a new page where you will be prompted to enter an email address different than the one you are trying to recover. Once entered, click Next. Microsoft will send a Security Code on the provided email address. Enter that Security Code in the prompted field and click Verify. Answer as many questions as you can on the subsequent pages and click Next whenever prompted.
Once you complete all the on-screen prompts, Microsoft will take about 24 hours to review the information submitted and if the information is considered sufficient to identify you as the rightful owner of the account, you will be allowed to access your account.
Need help? contact Window Live Mail Customer Service team for email help.